Return Categories – In general, there are three (3) categories of returns;

Repair

A product may be sent in for repair if it is defective and still covered by warranty. The product/item will be repaired or replaced at CCS’s discretion. There are selected items that we can provide service unit while the product/item is under for a repair but based also in the availability of the units.

Exchange/Replacement

An exchange/replace may occur if the customer’s order the wrong item and would like to exchange it for the correct item. Items are eligible for exchange only within seven (7) days of the receipt of the product. The exchange will not be carried out until the original product is received and has passed all quality control testing.

Refund

Items qualify for a refund only if the product is defective or not operating as promised. You may request a return or exchange within three (3) days of the receipt of the product. CCS reserves right to refuse the returned product for a refund, if the returned product is determined to be unsellable, missing accessories or packaging.

RETURN FOR REFUND/EXCHANGE/REPLACEMENT

• Items must be returned for refund within three (3) days of the original Sales Invoice and Collection Receipt date – a clear copy of the original SI and CR are to be included with the RMA Form.
• Items must be returned for exchange/replacement within seven (7) days of the original Sales Invoice and Collection Receipt date – a clear copy of the original SI and CR are to be included with the RMA Form.
• Items returned for refund/exchange/replacement must be in NEW, UNUSED, RESELLABLE condition and in their original packaging. Items showing any signs of use will not be accepted for return. Items not returned with the proper packaging may be rejected.
• All items returned are subject to inspection and acceptance by CCS.

SUPPORT & RMA PROCEDURE

 

FOR ALL CUSTOMERS

If your Competitive Card Solutions product no longer functions as expected and you would like to return it to us for repair, here are our guidelines and RMA form to fill out to help us fix your product and return it to you in a timely manner.

Please follow the steps below:

SUPPORT STAGE

Step 1. REMOTE SUPPORT
Please contact our Customer Service Department to discuss the problem with our representative. Some problems can be corrected in the field without the need for returning the unit to us.

Step 2. PHYSICAL SUPPORT
If the Technical Representative cannot correct the problem by remote support methods. Customer need to self-delivery the unit in our office or we can schedule an on-site visit for physical support.

Return the unit to our main office thru carrying it or using a shipping service with tracking. It is very important that you inform our Customer Service Representative before the unit is carry in and shipped to us. This allows us to set up the receiving procedure and identify the unit when it is received at our dock. All returns are to be shipped to us at the customer’s expense.

RMA STAGE

STEP 3. WARRANTY VERIFICATION
After the step 1 and 2 procedures. We will make a determination as to whether or not the product is under warranty, and if not, an estimate of the charges for the check-up & admin fee will be provided.

Step 4. CHECK UP & DIAGNOSIS
We will perform an evaluation of the damage or problem. It’s important that you provide us with contact information in the event; we need to discuss the problem with our engineer or technician. We will also inform you for a possible charge that are not covered in CCS’s warranty policy.

• For units are not under warranty, you will receive a quotation for repair fee and parts needed. Actual repairs will not begin until you authorize us to proceed.
• For units under warranty, we will check up, repair or replace the unit covered under CCS’s warranty policy.

Step 4. REPAIR
Once the repair has been completed, the unit will be returned to you with RMA Report describing what we found and how we corrected the problem.

Important note: The following products below are not allowed to be returned or exchanged.
• Software after the licensed has been activated.
• Customized Printed products such as (but not limited to) Cards, Lanyards, IDs, Smart Cards, RFID
Label, Sticker and other media.
• Customized modification on standard products.
• Order basis products, not on stocks and is specially ordered for special projects.
• Service(s) that have already been rendered